Welcome to YourLGH.com. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our platform.
1. General Information
YourLGH.com is operated by La Grande Herbs and Pharma Ltd., a company dedicated to providing high-quality Ayurvedic and herbal wellness products since 1974. By browsing or placing an order on this site, you are agreeing to our policies, terms, and conditions.
2. Product Information
We strive to ensure that all product descriptions, prices, and availability are accurate. However, we reserve the right to correct any errors or omissions and to update information at any time without prior notice.
3. Shipping Policy
● Processing Time: Orders are processed within 1–2 business days after payment confirmation.
● Delivery Time: Standard delivery takes 3–7 business days depending on your location.
● Shipping Charges: Shipping charges are calculated at checkout based on your delivery location and order size.
● Tracking: Once shipped, you will receive a tracking number via email or SMS.
● Delays: We are not responsible for delays caused by courier partners or unforeseen circumstances such as natural calamities, strikes, or regional lockdowns.
4. Return & Exchange Policy
We take utmost care in ensuring product quality and packaging. However, if you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
● Returns: We do not offer refunds. Only exchanges are allowed.
● Exchange Conditions:
○ The item must be unused, unopened, and in original packaging.
○ A clear picture/video proof of the damaged or incorrect product must be emailed to us at amritpravaah@gmail.com.
○ Once approved, the exchange will be processed within 3–5 working days.
● Non-Exchangeable Items: Items that are used, opened, or reported after 48 hours of delivery.
5. Cancellation Policy
● Before Dispatch: Orders can be cancelled only within 12 hours of placing them, provided they haven’t been shipped.
● After Dispatch: Once the order has been shipped, it cannot be cancelled.
● For cancellation requests, email us at amritpravaah@gmail.com with your order number and reason for cancellation.
6. Payment
We accept all major payment methods including credit/debit cards, UPI, and net banking. Payments are securely processed through our trusted payment gateways.
7. Privacy
We are committed to protecting your privacy. All personal information collected is used solely for order processing and internal record keeping. Please refer to our Privacy Policy for more details.
8. Liability
La Grande Herbs and Pharma Ltd. is not liable for any health reactions or consequences resulting from the misuse or self-prescription of our products. Please consult a healthcare professional before use.
9. Contact Us
For queries related to your order, product details, shipping, or returns, please contact us:
● Email: amritpravaah@gmail.com
● Phone: +91-80768 51927
Thank you for trusting LGH – Live With Grace and Health.